What are the benefits of having a Wonder account?
(1) Easily edit your personal and payment information.View your order history.
(2) Follow up the status of your recent orders.
(3) Enjoy exclusive discounts and promotions if you have signed up to our newsletters.
How do I register?
Click the account icon in the home navigation bar, then click the 'Sign Up' link and fill in your name, email address, and password as required. Finally click the 'CREATE' button.
I forgot my password, what should I do?
Click the account icon in the home navigation bar ,then click the ‘forgot your password?’ link. Follow the instructions to reset your password.
What payment methods can I use with my order?
You can pay for your items in many ways! Your payment method is charged at the time the order is placed, including for those items that are pre-sale and personalized products. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as they are available!
Please note that once the order has been placed, we are unable to change the method of payment and/or currency.
Credit card or Debit Visa Card
If you have a Wonder account, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank. We do not accept prepaid credit cards, Visa/Mastercard gift cards, or Discover cards at this time.
Wonder reserves the right to detect and check the validity of the card used and may decline transactions depending on the result of these checks.
Simply click the PayPal option during checkout where you will be asked to log into your PayPal account. Once the order is completed, you will be redirected to the Wonder site.
Is it safe to purchase items on wonderinspired.com?
Absolutely! it is safe to shop on wonderinspired.com. All your personal information and credit card, long with the transaction process will be encrypted.
Before confirming the transaction, our payment department will check whether there is a fraud in each transaction to ensure your safety.
When will I be charged?
As soon as an order is completed, a payment authorization will be automatically made to verify the validity of a card and any available funds, and the order amount will be debited from your account.
How is refund processed?
For questions on returns and exchanges, please check here.
Please note Wonder cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our warehouse, it will take up to 10-15 business days for the returns team to process and send you a return confirmation email.
Credit card or Debit Visa Card
From the day the return is processed by the returns team, depending on your bank, it will take around 5-10 business days for the fund to reappear on your end. Should you have cancelled your credit card or reissued a new one, the amount will be transferred by the bank.
Once a refund has been made back to your PayPal account, you will receive a notification from PayPal. It may take around 5-10 business days for you to see the fund on your bank account!
Will I be charged duties, taxes and any other fees?
Duties and Taxes
Import taxes and duties are included in the price of the products and there are no additional charges upon delivery and orders.
Foreign Transaction Fees
Wonder does not charge any additional fees other than the total amount owed for the order. Other fees would have been applied by your bank and are not under the control of Wonder. As we're based out of Canada, banks in other countries may consider us a 'foreign company' and charge additional international fees on their own. We are not able to provide a refund for any foreign transaction fees.
Should you have confirmed that the charge was made on Basique’s end, please reach out to our customer happiness team at email@example.com with the details on the charges!
Frequently asked question
Share details about your shipping policies, item returns, or customer service.